Privacy Policy
Effective Date: 6 July 2026
1. Introduction
J & N Fitness Ltd trading as onePT (“onePT”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller: J & N Fitness Ltd trading as onePT
Trading Name: onePT
Registered Address: Unit 1 Albion Road Industrial Estate, Albion Road, Rochdale OL11 4JB
Email: enquiries@onept.co.uk
Telephone: 01706 522233
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details above.
3. Information We Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Telephone number
- Postal address (where applicable)
- Date of birth (where applicable)
- Emergency contact details
- Fitness goals
- Health or lifestyle information that you choose to provide
- Membership enquiries
- Booking information
- Payment information (where applicable)
- Website usage information through cookies and analytics
4. How We Collect Your Information
We collect information when you:
- Complete an enquiry form on our website.
- Register your interest in our services.
- Book a consultation or trial session.
- Contact us by email, telephone or social media.
- Visit our website.
- Become a member or client.
Your information may automatically be transferred into our secure Customer Relationship Management (CRM) system so we can manage your enquiry and communicate with you.
5. How We Use Your Information
We use your information to:
- Respond to your enquiries.
- Arrange consultations and appointments.
- Contact you about memberships and coaching services.
- Deliver services you have requested.
- Send appointment reminders.
- Manage your customer record.
- Improve our services.
- Meet legal and regulatory obligations.
- Send marketing communications where you have provided consent.
6. Our Lawful Basis for Processing
Depending on the circumstances, we process your personal data because:
- You have given your consent.
- It is necessary to take steps before entering into a contract with you.
- It is necessary to fulfil our contract with you.
- It is necessary for our legitimate business interests, provided these do not override your rights.
- We are required to comply with a legal obligation.
Where we rely on consent, you may withdraw it at any time.
7. Health Information
If you voluntarily provide health and medical information, we will only use it to assess whether our services are appropriate for you and to help us deliver safe coaching and fitness services.
Health and medical information is treated as special category personal data and is handled with additional care in accordance with applicable data protection laws.
8. Marketing
Where you have chosen to receive marketing communications, we may send you:
- Membership offers
- Coaching programmes
- Events
- Fitness advice
- Promotions
- Company news
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
9. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our business, including providers of:
- Customer Relationship Management (CRM) software including appointment bookings – ClubRight
- Website hosting – On Track Marketing
- Email marketing services – through ClubRight CRM system, Mailchimp and The MRR Agency
- Training Programmes and Nutritional Plans – MyPTHub and Everfit
- Payment processing – Stripe, Go Cardless, ClubRight Pay
- IT support – Creative Networks
- Professional advisers where required – The MRR Agency
These organisations are only permitted to process your information on our behalf and under appropriate contractual safeguards.
10. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.
Although we take reasonable steps to protect your data, no internet transmission can be guaranteed to be completely secure.
11. Data Retention
If you submit an enquiry but do not become a member, we may retain your information for up to 24 months from your last interaction unless you request its deletion sooner or a longer retention period is required by law.
If you become a member or client, we will retain your information for as long as necessary to manage your membership and to comply with legal, accounting and insurance obligations.
12. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where applicable.
- Request restriction of processing.
- Object to certain types of processing.
- Request transfer of your data where applicable.
- Withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us using the details provided above.
13. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, understand website usage and support our marketing activities.
You can manage or disable cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we have an opportunity to resolve your concerns.
You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
J & N Fitness Ltd trading as onePT is registered with the ICO with registration reference number ZB067854
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will display the current effective date.